Patients

Education is the key to awareness. Please take advantage of resources made available to you regarding the services provided by our AAPHC locations.

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW

YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.

HOW WE MAY USE AND DISCLOSE MEDICAL INFORMATION ABOUT YOU. The following categories describe different ways that we use and disclose medical information. For each category of uses or disclosures, we will elaborate on the meaning and provide more specific examples, if you request. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories. We must obtain your authorization before the use and disclosure of any psychotherapy notes, uses and disclosures of PHI for marketing purposes, and disclosure that constitute a sale of PHI. Uses and disclosures not described in this Notice of Privacy Practices will be made only with authorization from the individual.

For Payment. We may use and disclose medical information about you so that the treatment and services you receive at the Center may be billed to and payment may be collected from you, an insurance company or a third party. For example: we may disclose your record to an insurance company, so that we can get paid for treating you.

For Treatment. We may use medical information about you to provide you with medical treatment or services. We may disclose medical information about you to doctors, nurses, technicians, medical students, or other personnel who are involved in taking care of you at the Center or the hospital. For example, we may disclose medical information about you to people outside the Center who may be involved in your medical care, such as family members, clergy or other persons that are part of your care.

For Health Care Operations. We may use and disclose medical information about you for health care operations. These uses and disclosures are necessary to run the Center and ensure that all of our patients receive quality care. We may also disclose information to doctors, nurses, technicians, medical students, and other Center personnel for review and learning purposes. For example, we may review your record to assist our quality improvement efforts. WHO WILL FOLLOW THIS NOTICE. This notice describes our Center's policies and procedures and that of any health care professional authorized to enter information into your medical chart, any member of a volunteer group which we allow to help you, as well as all employees, staff and other Center personnel.

POLICY REGARDING THE PROTECTION OF PERSONAL INFORMATION. We create a record of the care and services you receive at the Center. We need this record in order to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by the Center, whether made by Center personnel or by your personal doctor. The law requires us to: make sure that medical information that identifies you is kept private; give you this notice of our legal duties and privacy practices with respect to medical information about you; and to follow the terms of the notice that is currently in effect. Other ways we may use or disclose your protected healthcare information include: appointment reminders; as required by law; for health-related benefits and services; to individuals involved in your care or payment for your care; research; to avert a serious threat to health or safety; and for treatment alternatives. Other uses and disclosures of your personal information could include disclosure to, or for: coroners, medical examiners and funeral directors; health oversight activities; law enforcement; lawsuits and disputes; military and veterans; national security and intelligence activities; organ and tissue donation; and others; public health risks; and worker's compensation.

NOTICE OF INDIVIDUAL RIGHTS

You have the following rights regarding medical information we maintain about you:

Right to a Paper Copy of this Notice. You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time.

Right to Inspect and Copy. You have the right to inspect and copy medical information that may be used to make decisions about your care. We may deny your request to inspect and copy in certain very limited circumstances.

Right to Amend. If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by, or for, the Center. To request an amendment, your request must be made in writing and submitted to the Privacy Officer and you must provide a reason that supports your request. We may deny your request for an amendment.

Right to be Notified of Breach. You have the right to or you will be notified following a breach of unsecured PHI if you are affected by the breach.

Right to Request Restrictions. You have the right to request a restriction or limitation on the medical information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the medical information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment. To request restrictions, you must make your request in writing to the Privacy Officer.

Right to Request Removal from Fundraising Communications. You have the right to opt out of receiving fundraising communications from the Center.

Right to Restrict Disclosures to Health Plan. You have the right to restrict disclosures of PHI to a health plan if the disclosure is for payment of health care operations and pertains to a health care item or service for which the individual has paid out of pocket in full. Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. You must make your request in writing and you must specify how or where you wish to be contacted. Right to an Accounting of Disclosures. You have the right to request an "accounting of disclosures." This is a list of the disclosures we made of medical information about you. To request this list or accounting of disclosures, you must submit your request in writing to the Privacy Officer.

CHANGES TO THIS NOTICE. We reserve the right to change this notice. We will post a copy of the current notice in the Center's waiting room. COMPLAINTS. If you believe your privacy rights have been violated, you may file a complaint with the Center or with the Secretary of the Department of Health and Human Services. To file a complaint with the Center, contact the Privacy Officer, at 229-888-6559 or 204 N. Westover Blvd., Albany, GA 31707. All complaints must be submitted in writing. You will not be penalized for filing a complaint.

OTHER USES OF MEDICAL INFORMATION. Other uses and disclosures of medical information not covered by this notice or the laws that apply to use will be made only with your written authorization. If you provide us permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time.

If you have any questions about this notice or would like to receive a more detailed explanation, please contact our Privacy Officer.

At AAPHC, our providers and team members embrace that our main responsibility is to protect and care for our patients. Our Compliance and Ethics program ensures that we, as an organization, remain focused on what is right, ethical and fair for our patients, healthcare providers and team members. 

We are proud that our Compliance and Ethics program ensures that we are always pointed in the right direction and always “doing the right thing” when it comes to patient care. Our Compliance and Ethics team are dedicated to protecting our patients, company, providers and team members.

Our Compliance and Ethics team is here for you. Always.

Sincerely,

Pat Hunter,                         Clifton Bush,
Compliance Officer            Chief Operating Officer 
HIPAA/Privacy Officer       & HIPAA/Security Officer

 

How to Reach Our Compliance & Ethics Team

You can find all of your Compliance, Privacy and Ethics needs in one place.  Our dedicated department of Compliance & Ethics is here to help our patients and team members navigate through the complex world of compliance.

Have a question or need to report an issue to our Compliance Officer?

You can e-mail our team at This email address is being protected from spambots. You need JavaScript enabled to view it. or call our Compliance Hotline at 1-877-977-7717.

Did you know the No. 1 way to fight cancer is early detection?  Mammography and Pap Screenings are important exams that help in early detection.  Screening is especially important if you have a family history of breast or cervical cancer.

Albany Area Primary Health Care (AAPHC) is developing new programs that make it easier – and more affordable – for women to receive their mammograms and PAP screenings.   Talk to your Provider today to see if you qualify for FREE screenings.  Just call your doctor’s office for additional details! 

Not yet a patient of AAPHC? No worries!  Visit www.AAPHC.org to find an office near your work or home.  Once you become a patient, our AAPHC will be able to see if you qualify for the free screenings.    AAPHC is committed to providing high quality health care to ALL of our Southwest Georgia residents!   

We want to welcome you as a new patient of AAPHC!  Welcome to the family, which that's exactly what AAPHC is...a large medical family that cares for one another across nine counties in Southwest Georgia.  In this section, we'll provide some information and details that will help you prepare for your first appointment.

 
Complete your New Patient Packet

As a new patient, you are able to download our New Patient Packet and complete the patient forms in the convenience of your home.  Then, just bring them with you for your first appointment. Many of our patients tell us they like being able to complete the forms at home!  To access the forms, please click here.
 

Preparing for Your First Appointment

As you arrive for your first appointment, we would like to ask that you arrive at least 15-20 minutes before your appointment time.  This gives us time to input your insurance card, new patient forms, patient information and more.  Additionally, please make sure to bring a list of any medications that you are taking currently.   The first appointment may take a little extra time, but we promise to make this first appointment seamless as possible.  Thank you for your patience!
 

Exploring The Benefits of the Patient Portal

You will now have access to AAPHC's Patient Portal, which allows you to have your health information right at your fingertips.  You can send secure messages to your Provider, request prescription refills, find your lab and test results, and much more.  Plus, the Patient Portal is available 24 hours a day, 7 days a week and 365 days a year!  Anytime that you need to access your information, it's available to you.  We encourage our patients to sign-up for the Patient Portal and utilize it throughout the year as needed. 
 

After Hours Care

Did you know that AAPHC offers after hours coverage to our patients?  That's right! A physician is always available by phone after hours for both adults and children. He/she may be reached by calling the number of the office at which the patient is seen. All phones are forwarded to an answering service at the close of each business day, on weekends, and holidays.  Our goal is to always provide access, and even expand access, to your provider so you always can reach AAPHC when you need us most! We're here to care for you - 24 hours a day, 7 days a week, 365 days a year.

Albany Area Primary Heath Care PCMG Graph

At AAPHC, we strive to provide comprehensive, coordinated, and continuous care to all who access our services. Did you know that all qualifying medical offices operated by AAPHC are recognized as a Level III Patient Centered Medical Home (PCMH) by the National Center for Quality Assurance (NCQA)? NCQA offers three levels of PCMH recognition with Level III being the highest level.  As a Level III PCMH, AAPHC is committed to continuously raising the quality of care within our practices, while also lowering our patients health care costs.

Here's a little more about what PCMH means for you as a patient!

PCMH is a way of saying that you, the patient, are the most important person in the health care system. A medical home is a process specific to how comprehensive health care is delivered to individuals. The team at AAPHC manages your care and services for you—acting as the “hub” of your medical home. PCMH puts you, the patient, at the center of the health care system, and provides primary care that is Accessible, Continuous, Comprehensive, Community-Oriented, Coordinated and Compassionate.

For your convenience, AAPHC patients are able to access the Patient Forms below.   Please download, print and read all of the forms carefully.  Then, just fill out the forms and bring them with you to your next appointment.  It's that easy! 

AAPHC Patient Forms Include:

AAPHC is proud to care for our youngest community members!  AAPHC provides Health Centers within some of our Southwest Georgia schools to provide health care for the students, faculty and staff of our area schools. Providing care within the school setting allows for a very hands-on and involved relationship that treats the child as a whole – providing unique care that can improve health outcomes and school performance.  We are very proud of these partnerships! 

Did you know that AAPHC offers after hours coverage to our patients?  That's right! 

A physician is always available by phone after hours for both adults and children. He/she may be reached by calling the number of the office at which the patient is seen. All phones are forwarded to an answering service at the close of each business day, on weekends, and holidays.  

Our goal is to always provide access, and even expand access, to your provider so you always can reach AAPHC when you need us most!

We're here to care for you - 24 hours a day, 7 days a week, 365 days a year.