At AAPHC, we strive to provide comprehensive, coordinated, and continuous care to all who access our services. Did you know that all qualifying medical offices operated by AAPHC are recognized as a Level III Patient Centered Medical Home (PCMH) by the National Center for Quality Assurance (NCQA)? NCQA offers three levels of PCMH recognition with Level III being the highest level. As a Level III PCMH, AAPHC is committed to continuously raising the quality of care within our practices, while also lowering our patients health care costs.
Here's a little more about what PCMH means for you as a patient!
PCMH is a way of saying that you, the patient, are the most important person in the health care system. A medical home is a process specific to how comprehensive health care is delivered to individuals. The team at AAPHC manages your care and services for you—acting as the “hub” of your medical home. PCMH puts you, the patient, at the center of the health care system, and provides primary care that is Accessible, Continuous, Comprehensive, Community-Oriented, Coordinated and Compassionate.
Our PCMH Responsibilities to You:
- To listen to your questions and concerns and to explain diseases, treatments, and results in an easy-to- understand way.
- To coordinate your overall care, sending you to trusted specialists if needed.
- To provide you with same day appointments whenever possible.
- To provide instruction on how to access the care you need when the office is not open.
- To provide clear instructions about your treatment goals and future plans for every visit.
Your Responsibilities in a PCMH are:
- To ask questions and be active in your care.
- To provide your health history, and other important information, including any changes in your health.
- To call our office first with your health concerns unless it is an emergency.
- To inform us whenever you utilize any other health system such as the emergency room or a self referral to a specialist.
- To have a clear understanding about your treatment goals and future health goals.
What is a Medical Home and Why Do I Need One?